The Harrisonburg-Rockingham Emergency Communications Center, (HRECC), was established and opened for operation on July 27, 2005. This consolidated, multi-disciplined 9-1-1- Center is staffed with 52 employees and provides state of the art emergency and non-emergency communications services to the citizens of the City of Harrisonburg and Rockingham County, the towns within the county, public safety providers, and those passing through.
The HRECC receives and dispatches calls for nine law enforcement, 19 fire, and 13 rescue agencies. It serves a population area of approximately 123,000 residents. The service area also includes James Madison University (enrollment 21,200), Eastern Mennonite University (enrollment 1,640) and Bridgewater College (enrollment 1,800).
Communicators are cross-trained in all specialties of dispatching and are assigned as:
- Call Takers
- Law Enforcement Radio Operators
- Fire/EMS Radio Operators
The Mission of the HRECC shall be to efficiently and professionally receive emergency calls and dispatch services to protect the citizens of Harrisonburg and Rockingham County, VA.
- Efficiently process emergency calls within one minute of reception.
- Provide high quality communications through state of the art technology.
- Constantly seek out ways to improve the quality of service provided to the community.
- Facilitate the development of highly trained, proficient, dedicated and self-motivated personnel.
Employees Value Statement
Public safety communications is a successful combination of teamwork, technology, and excellence. HRECC recognizes that service is their one and only product and they share a common, ongoing goal to provide it at the most superior level possible. HRECC's strength and success are tied directly to the individual and the unique contributions of each of the employees working in the spirit of cooperation and teamwork.
Public Safety Communications Accreditation - In November of 2011, the HRECC was awarded National accreditation status through The Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA). In November of 2014, the HRECC received re-accreditation status and continues to operate by using the national standards of CALEA as a roadmap by which to measure its success. More information about CALEA.
The HRECC also holds accreditation through the Virginia Department of Emergency Medical Services for Emergency Medical Dispatching.
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